Customer Support is available Monday through Friday 5:00AM to 5:00PM PST. We offer three ways to get in touch...

Springbrook Community

In our 24/7 online resource center, you can open support tickets, watch training videos and catch up on the lastest events. To log in or register, visit the Springbrook Community.

By Phone:

To open a support ticket by phone, give us a call between 5:00am PST and 5:00pm PST. 

Customer Support:
Toll free: 866.777.0069
Local: 503.820.2220

By email:

When you open a support request through email, you'll receive an auto confirmation reply email with your case number. Please note that if you email a support request, your case will be marked as LOW priority. If your issue is critical, please choose to put your case through the Springbrook Community or call Customer Support at 866.777.0069.
For non-support general inquiries, email


Not a Springbrook customer yet? Let's talk.

Toll free: 866.777.0069
Local: 503.820.2240



About Us

Together we provide a complete civic platform for government, designed to automate and simplify workflow, engage citizens and improve communications and transparency.


Our Offices

1000 SW Broadway, Suite 1900
Portland, OR 97205