Civicpay

Reinvent Customer Engagement with CivicPay Online Payment Portal
Empower citizens to manage their payments and reduce your customer service costs

Powerful, Easy, Secure Online Bill Paying Fully Integrated with Springbrook Enterprise

Now you can provide your customers and residents with 24/7 access to their accounts, supported by multiple convenient payment methods. CivicPay integrates seamlessly with the Springbrook Enterprise suite, automatically posting payments in real time in your Utility Billing Module and General Ledger.

Success with CivicPay:

“It’s easy and wonderful and has saved a lot of time,” Sweet Home, OR, Population 9500.

Learn how one of your peers successfully utilized CivicPay to modernize their payment system.

Reduces manual entry and human error through automated payment processing

Reduce customer service calls and costs: Allows customers to access billing statements themselves

Enhances customer engagement

Reduces foot traffic

Three ways for citizens to pay their utility bills:

CivicPay Online

CivicPay’s secure, intuitive website portal offers easy login access, enabling citizens can view their usage and account balance, make payments with a single click, and set up automatic recurring payments. Payments are posted immediately in the user’s account and your Springbook Enterprise ledger. CivicPay simplifies reconciliation and eliminate delays and messy file transfers between third-party

CivicPay Online

CivicPay’s secure website offers easy login access, enabling citizens can view their usage and account balance, make payments with a single click, and set up automatic recurring payments. Payments are posted immediately in the user’s account and your Springbook Enterprise ledger. CivicPay simplifies reconciliation and eliminate delays and messy file transfers between third-party.

CivicPay Voice

CivicPay’s mobile automated voice recognition (IVR) capability lets citizens make payments using their mobile devices. This integrated real-time technology lets users check their balance, pay their bill or transfer directly to a customer service rep.

CivicPay Pad

The CivicPay Pad provides citizens the ability to pay in person, with familier, established technology. Our P2PE secure payment terminal integrates directly to the citizen’s Springbrook Utility Billing account and makes reconciliation quick and easy.

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