Derek Taylor is Chief Customer Officer at Springbrook Software, bringing more than 20 years of experience leading Customer Success, Professional Services, Support, Technical Services, and Partner organizations across high-growth SaaS and enterprise software companies. Most recently, Derek led a 350-person global post-sales organization at Sage Intacct, where he drove industry-leading customer satisfaction and retention. Throughout his career, he has built and scaled global customer organizations, modernized service delivery, and accelerated time to value through operational excellence, automation, and AI. At Springbrook, Derek leads the company’s post-sales organization with a focus on exceptional customer outcomes and a world-class customer experience.
