Modern, Secure, Transparent: What Citizens Expect from Local Government Technology
Join us for a discussion of findings from the 2026 Citizen Trust and Digital Expectations Survey, based on feedback from over 1,000 U.S. residents.
Citizens’ expectations of local government are changing — and quickly.
It’s no longer enough to provide basic online services. Today’s residents expect digital experiences that are modern, secure, and easy to use, along with clear communication and transparency around how their government operates.
In this session, we’ll explore:
- What citizens expect from digital services — and where gaps still exist
- Why outdated systems are now seen as a risk to service quality and trust
- How cybersecurity and transparency are shaping public confidence
- Where citizens see value in AI — and where they do not
- What local governments can do to modernize operations while strengthening trust
You’ll also hear practical perspectives on how agencies are:
- improving digital service delivery
- increasing visibility into operations
- modernizing systems without disrupting workflows
This session is designed for:
- Finance leaders
- Community development and operations teams
- IT and technology leaders
- Municipal executives
If you are responsible for improving service delivery, modernizing systems, or strengthening public trust, this session will provide clear, actionable insights.
Download the white paper associated with this webinar here
