Find out why in this exclusive Springbrook Research institute webinar and associated white paper.
In late 2023 the Springbrook Research Institute conducted a survey of over 1000 American consumers on what they expect from their local government agencies. Join Dustin Haisler, Chief Strategy Officer, e.Republic, and Steve Lundin, Director, Springbrook Research Institute for a thorough analysis of what citizens are looking for and why modern solutions are also a personnel retention tool for your agency. You’ll learn about taking a holistic view of technology, how to review your current solutions and why expectations have changed. View this on demand webinar here.
98% of over 1000 randomly selected households recommended that local government prioritize the adoption of top-tier user experiences and invest in security.
34% specifically urged local government agencies to update and enhance the visual and functional aspects of their online customer portals.
Do not miss this important year-end review of citizen expectations.