2026 National Citizen Trust & Digital Expectations Survey

What Residents Expect from Local Government Technology

Citizens expect more from local government than ever before—modern digital services, strong security, and clear transparency. Based on insights from 1,063 U.S. residents, this report reveals how technology directly impacts public trust.

What You’ll Learn

• Why outdated systems are now seen as a risk to trust and service quality
• What defines a modern, consumer-grade digital experience
• Why transparency is just as important as cybersecurity
• How citizens view AI and its role in government services

Why It Matters

Citizens are no longer evaluating individual services—they’re evaluating the capability and credibility of their government. Agencies that modernize and communicate effectively will be best positioned to build trust and deliver better outcomes.

Download the Report

Get the insights you need to align technology, communication, and service delivery with rising citizen expectations.