6/21: Exceeding Citizen Expectations: Modernization, Digital Citizens & Building Trust

6/21: Exceeding Citizen Expectations: Modernization, Digital Citizens & Building Trust

The drive to deliver public facing services and information online and through mobile devices has been steadily rising, with 67%* of citizens expressing a desire for online experiences versus 16%* who prefer in person. But just being online is not enough, 38%* of citizens want easier to use digital services, increasing demand for simplified apps, fewer clicks and a modern, secure solution they can trust. What are the options for modernization in 2023?

*Source: Center for Digital Government

During this important Springbrook Research Institute webinar you’ll learn:

  • Current trends and data on citizen expectations: Creating trust through technology.
  • What a modern experience looks like.
  • Mobile access: What it is and what it can be.

Register here for our June 21, 10:00 AM PT webinar