ERP Seller Springbrook Turns to AI for Customer Service

The new HelpDesk AI from Springbrook Software is designed to help customers find information about HR, payroll, tax collection and other tools. This marks the latest use of ChatGPT in tech made for local government.

Springbrook Software, which makes ERP tools for local governments, has a new customer service employee: artificial intelligence.

The Oregon-based company has launched HelpDesk AI, described in a statement as giving customers “lightning-fast access to vital product information, expediting their requests.”

The new tool provides access to a “knowledge library” that covers Springbrook tech involving finance, human resources, payroll, utility billing, tax collections, capital budgeting and other areas.

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